Frequently Asked Questions


Below you will find Frequently Asked Questions regarding our facility, insurance requirements, payment, deadlines and more.

For additional questions or concerns, please contact the Reservations & Event Services team at (310) 243-2013.

  1. What are the operating hours of Reservations & Event Services?

    Reservations & Event Services operates Monday-Friday from 8:00am - 4:30pm.



  2. How do I contact Reservations & Event Services?

    You may contact us Monday-Friday via phone at 310-243-2013 between the hours of 8:00am – 4:30pm. You may contact us via email at reservetheunion@csudh.edu at any time. We will respond within 24 hours.



  3. How do I check the availability of a date I would like to reserve?

    You may call Reservations at 310-243-2013, you may email us at reservetheunion@csudh.edu or you may use the EMS Webapp (must be on campus internet).

  1. What is the earliest I can book Meeting and Event Space with the Union?

    Registered Student Clubs & Orgs may reserve 14 months prior to the event date, Campus departments may reserve 13 months prior to the event date and Off Campus Guests may reserve 12 months prior to the event date.

  1. Am I permitted to bring my own Catering to my events?

    Registered Student Clubs & Orgs and Campus Departments are permitted to submit a Request for Catering Exemption to Campus Dining. Off Campus Guests must use DH Catering. They can be reached at 310-243-3814 or dhcatering@csudh.edu.



  2. Am I allowed to have Alcohol at my event?

    Registered Student Clubs & Orgs must seek approval from Office of Student Life. Campus Departments and Off-Campus must use DH Catering. Security is required when Alcohol is present. University Police Department will be used and the cost must be paid by the Sponsoring Organization.



  3. Am I required to have security at my event?

    University Police Department is required to secure if Alcohol is present, cash collection at the door or for any event the LSU deems necessary. The cost of UPD must be paid by the sponsoring organization.

  1. Am I required to have a Certificate of Liability Insurance?

    Depending on the nature and scope of the facility use, the user may be required to furnish a certificate of insurance naming LSU as additionally insured with a general liability limit of no less than one million dollars ($1,000,000.00). Proof of workers compensation insurance may also be required. Certificate of insurance must have an AM Best A+ or better rating.



  2. Can I provide my own vendors/ Third party contractors for my event?

    The Vendor/Third Party Contractor may be required to furnish a certificate of insurance naming LSU as additionally insured with a general liability limit of no less than one million dollars ($1,000,000.00). Proof of workers compensation insurance may also be required. Certificate of insurance must have an AM Best A+ or better rating.

  1. Am I permitted to decorate my event space?

    Decorations may only be adhered using painter’s tape. Balloons must be tied to weights and cannot be tied to furniture, equipment, hand railings, or the building. Use of confetti, paint, chalk, tacks, nails, or any other items that may cause damage to the facility, furniture, or equipment are strictly prohibited. Decorations with open flame and/or which smoke shall not be permitted. Directional signage must be placed on sign holders provided by LSU, and may only be placed in designated areas. Use of LSU sign holders must be requested in advance and are subject to availability.



  2. May I store my items overnight?

    LSU may at its sole discretion accept, receive, and hold user owned property for temporary storage at the request of the user. However, LSU makes no claims, guarantees, or promises that such property will be safe from vandalism, damage, theft, or loss. LSU shall not be liable for any direct, indirect, incidental, punitive or consequential damages that result from vandalism, damage, theft, loss, use of or inability to use such property by the user. Storage areas located within LSU may only be accessed by LSU staff. Requests for storage must be made no later than two (2) business in advance and are not guaranteed.

  1. After booking the facility, do I have to make a deposit?

    Once event space has been reserved, the user is required to submit a deposit within ten (10) business days to hold the reservation, as outlined above. Failure to submit the required deposit may result in a cancellation of the reservation.



  2. What is the deposit amount?

    A deposit of 25% of all estimated charged is due at the time the reservation is made and must be submitted within ten (10) business days of the reservation request. The remaining balance is due by the reservation deadlines, as outlined in the Facility Reservation Policy.



  3. Do I have to make a cleaning deposit?

    Certain events may require additional deposits (i.e. Cleaning Deposit, Maintenance Deposit, etc.) at the discretion of the LSU. Deposits are only refundable if all condition set by the LSU are met. Refunds can be applied toward another event or returned via check within fifteen (15) business days.



  4. What types of payments are accepted?

    We accept Cash, Money Order, Cashier’s Check, Company Check, Debit/Credit Card and Direct Pay (On-campus groups *only*).



  5. If I cancel my event, will I get a refund for any deposit that have been paid?

    Users are eligible for a refund of their deposit if the cancellation notice is received within the timeline outlined under the Terms of Facility Reservation Agreement. Refunds can be applied toward another event or returned via check within fifteen (15) business days.